XDezo (“XDezo”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit https://xdezo.com.np, contact us, submit an enquiry, request a quotation, register for a programme or workshop, purchase or use our services, or otherwise interact with XDezo.
This policy is intended to reflect applicable privacy requirements in Nepal, including the Privacy Act, 2075 (2018) and other applicable laws and regulations relating to privacy, electronic information and personal data.
By providing personal information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy.
2. Information We Collect
Depending on how you interact with XDezo, we may collect:
- Personal and contact information: name, email address, telephone number, address and other contact details.
- Business information: company name, business type, job title, website address and information relating to your organisation.
- Service enquiry information: details you provide when requesting website development, SEO, digital marketing, social media, Google Ads, Meta Ads or other services.
- Training and education information: course interests, programme registrations, workshop registrations and other information required to provide XDezo Academy services.
- Communication information: enquiries, messages, emails, WhatsApp conversations, feedback and other communications with us.
- Transaction information: information relating to quotations, invoices, purchases, deposits and payments. Payment card or banking information may be processed directly by payment providers rather than stored by XDezo.
- Technical information: IP address, device type, browser, operating system, screen resolution and other technical information associated with your visit.
- Website usage information: pages visited, referring websites, time spent on pages, interactions, clicks and navigation activity.
- Advertising information: campaign source, UTM parameters, advertising identifiers and information relating to advertisements that led you to our website.
- Information submitted through third-party platforms: including information submitted through Facebook, Instagram, Google, WhatsApp or other platforms where you choose to communicate with XDezo.
We aim to collect only information that is reasonably necessary for the purpose for which it is requested.
3. How We Collect Information
We may collect personal information when you submit a contact form, request a quotation, register for a course or workshop, book a consultation, communicate with us by telephone, email, WhatsApp or social media, purchase a service, subscribe to communications or voluntarily provide information to us.
Certain technical and usage information may also be collected automatically through cookies, analytics technologies, server logs and similar tools when you use our website.
We may also receive information from advertising platforms, analytics providers, referral partners and other third parties where permitted by applicable law.
4. How We Use Your Information
We may use personal information to respond to enquiries and quotation requests, provide and manage our services, process registrations and purchases, communicate regarding projects or training programmes, provide customer support, issue invoices and maintain business records.
We may also use information to improve our website, services, training programmes and customer experience; understand how visitors use our website; measure marketing and advertising performance; prevent misuse or fraudulent activity; maintain the security of our systems; and comply with applicable legal, regulatory, accounting and administrative requirements.
Where you have provided consent or where otherwise permitted by applicable law, we may send information about XDezo services, programmes, workshops, offers, events or other relevant updates.
You may ask us to stop sending marketing communications at any time.
5. Purpose Limitation
Where personal information is collected for a particular purpose, XDezo will endeavour to use that information only for that purpose or for another purpose that is reasonably connected with it and permitted by applicable law.
If we need to use your information for a substantially different purpose, we may provide additional information or request your consent where appropriate.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage and measure the effectiveness of our marketing.
These technologies may include services such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel and similar analytics or advertising technologies.
For example, these tools may allow us to understand which pages visitors use, which advertising campaigns generated enquiries and how users interact with the website.
Some cookies are necessary for the website to function correctly, while others support analytics, advertising and optimisation.
Where required, we may request your consent before using non-essential cookies or similar tracking technologies.
You can also manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Advertising and Remarketing
XDezo may use advertising platforms such as Google, Facebook, Instagram and other digital advertising services.
These platforms may use cookies, pixels or similar technologies to understand interactions with our website, measure advertising performance and, where applicable, show more relevant advertisements.
Information shared with advertising providers is handled according to the respective provider’s privacy terms and applicable law.
We do not sell personal information to advertisers.
8. How We Share Information
XDezo does not sell or rent your personal information.
We may share limited information with trusted service providers where reasonably necessary to operate our business and deliver our services.
These providers may include website hosting companies, cloud storage providers, customer relationship management systems, email and communication platforms, payment providers, analytics providers, advertising platforms, accounting providers, software suppliers and professional advisers.
Service providers are expected to process information only for legitimate business purposes and in accordance with their contractual and legal obligations.
We may also disclose information when required by applicable law, a lawful order, court, regulatory authority or other authorised government body, or where disclosure is reasonably necessary to protect our legal rights, customers, employees, systems or business.
If XDezo is involved in a merger, restructuring, acquisition, sale or transfer of part or all of its business, relevant information may be transferred as part of that transaction subject to applicable legal requirements.
9. International Services and Data Processing
Some technology providers used by XDezo, including cloud hosting, analytics, email, CRM, payment and advertising providers, may operate servers or processing facilities outside Nepal.
As a result, certain information may be processed or stored outside Nepal.
Where we use international service providers, we aim to work with reputable providers that maintain appropriate privacy and security practices and to handle personal information in accordance with applicable law.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.
Measures may include access controls, secure hosting, password protection, software updates, encrypted communications where appropriate, security monitoring and restrictions on who can access personal information.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate precautions when providing information online.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and financial records, handling enquiries, resolving disputes and meeting legal, tax, accounting or regulatory obligations.
Different types of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
12. Your Privacy Choices and Rights
Subject to applicable Nepalese law and the circumstances of your request, you may contact XDezo regarding the personal information we hold about you.
You may request access to information concerning you, ask us to correct inaccurate information, request deletion of information where appropriate, withdraw consent where processing is based on consent, or ask us to stop using your information for direct marketing.
Certain requests may be subject to legal, regulatory, contractual or record-keeping requirements. We may also need to verify your identity before processing a privacy-related request.
To make a request, please contact us using the details provided at the end of this Privacy Policy.
13. Marketing Communications
If you have subscribed to marketing communications or otherwise agreed to receive promotional information, we may contact you regarding XDezo services, training programmes, workshops, events, offers or updates.
You may opt out at any time by using an unsubscribe option provided in a communication, replying to us requesting removal, or contacting XDezo directly.
Opting out of marketing does not prevent us from sending necessary communications relating to an existing enquiry, transaction, programme, project or service.
14. Third-Party Websites and Platforms
Our website may contain links to external websites, social media platforms, payment providers or other third-party services.
XDezo does not control the privacy or security practices of those third parties.
When you leave our website or provide information directly to another service, that organisation’s privacy policy and terms will apply. We encourage you to review their privacy practices before providing personal information.
15. Social Media
XDezo may operate accounts on platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube and other social networks.
If you communicate with us through these platforms, your information may also be processed by the relevant social media provider according to its own privacy policy.
Information that you voluntarily publish publicly on social media may be visible to other users and is outside XDezo’s direct control.
16. Children’s and Minors’ Information
Our services are not designed to intentionally collect unnecessary personal information from children.
Where a minor wishes to participate in a programme or service and parental or guardian consent is required by applicable law or is appropriate considering the circumstances, we may request such consent before proceeding.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
17. Confidential Business and Project Information
Clients may provide XDezo with information about their businesses, websites, marketing accounts, advertising campaigns, customers, systems or projects.
We treat information provided in connection with client projects as confidential where appropriate and use it for the purpose of providing or supporting the agreed services.
Clients are responsible for ensuring that they have appropriate authority to provide any personal information belonging to their customers, employees or other individuals to XDezo.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology, business operations or applicable legal requirements.
When significant changes are made, the revised policy will be published on this page and the Last Updated date will be changed accordingly.
We encourage users to review this Privacy Policy periodically.
19. Governing Law
This Privacy Policy and the handling of personal information by XDezo in Nepal are subject to applicable laws of Nepal, including applicable privacy and electronic information requirements.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited under applicable Nepalese law.
20. Contact Us
If you have questions about this Privacy Policy, how XDezo handles your personal information, or would like to make a privacy-related request, please contact us.
XDezo
Pokhara, Nepal
Website: https://xdezo.com.np
You may also contact us using the contact form or official contact information published on our website.
© 2026 XDezo. All Rights Reserved.